1. Refund Period: Customers have a window of 7 days from the date of purchase to request a refund for multi-vendor products. It is important to initiate the refund process within this time frame to be eligible for a refund

2. If the product is cancelled in "TRANSIT OR DELIVERD " state , the refund amount will be paid  Excluding shipping cost

3. Cinemafactory.in is an online platform that offers a variety of products from multiple vendors. It serves as a marketplace where customers can browse and purchase items from different sellers. The website provides a convenient and centralized platform for customers to explore a wide range of products and make their purchases.

4. To request a refund or inquire about the refund process, you can contact the customer support team at [email protected]. It is recommended to provide relevant details about your purchase, such as order number, product details, and reason for the refund request. The customer support team will guide you through the necessary steps and provide assistance with the refund process.

5. Address: The physical address mentioned as "103/9, 5th floor, David's Tower, Ashok Nagar Main Road, Kodambakkam , Chennai - 600 024" is likely the registered office or business location of Cinemafactory.in. This address is relevant in case you need to communicate through postal mail or return physical items for a refund. However, it is important to note that most refund processes for online purchases are typically handled digitally or through courier services, so contacting the customer support team via email would be the recommended approach.

When requesting a refund for multi-vendor products, it is advisable to review the specific refund policy on the website. The policy may contain additional details regarding eligibility criteria, conditions for refunds, and any exceptions that may apply. It's always best to familiarize yourself with the policies to ensure a smooth refund experience.

Remember to retain any relevant purchase receipts, order confirmations, or communication with the customer support team for reference during the refund process.